Editing the Hosts File

If the hosts file on your computer contains the mapping of IP addresses of Sonarworks hosts names, you may be unable to access our website and/or have trouble downloading the SoundID Reference installer, and encounter other connectivity issues to our host. Follow the instructions below to resolve the problem on your macOS or Windows device.

macOS

  1. Click the Launchpad icon in the dock > type in Terminal in the search > open Terminal;
  2. Type sudo nano /etc/hosts > press Enter;
  3. Enter your admin password;
  4. Delete all Sonarworks related listings;
  5. Save the changes by pressing Ctrl + O;
  6. Exit with Ctrl + X

 

Windows

  1. Click the Windows button and type Notepad in the search bar;
  2. Right click on Notepad and then Run as Administrator;
  3. You’ll be asked, “Do you want to allow this app to make changes to your device?”, choose Yes;
  4. In Notepad, choose File then Open;
  5. Click the address bar at the top, copy and paste the path below and click Enter:
    C:\Windows\System32\drivers\etc 
  6. Open the hosts file (if you don’t readily see the host file in the /etc directory then select All files from the File name: drop-down list, then click on the hosts file);
  7. Delete all Sonarworks related listings;
  8. Save the changes


If you are still encountering an issue with downloading the SoundID Reference installer or installing the software, please see our guides below for additional troubleshooting steps:


If you require additional assistance you can reach out to support by submitting a support request below.

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Need a little more help? Submit a request to get help from our Support Team.
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