No sound or distorted output after computer sleep [MAC]

Known issue 
Resolution version: To be disclosed
Resolution date: To be disclosed


Power-saving state issue

When this issue occurs, it manifests itself as either the SoundID Reference Virtual Audio Device not being available or a choppy/distorted output when the computer has been woken up from the power-saving state (sleep mode). Our developers are currently looking into it. With this in mind, here are two workarounds that help in this scenario:


Restarting Playback Engine

  1. Open SoundID Reference from the background
  2. Click on the three dots beside your audio interface (left-hand side)
  3. Select Device settings
  4. Click on the "Restart playback engine" option

Relaunching the SoundID Reference app

  1. Click on the SoundID Reference tray icon 
  2. Select "Quit"
  3. Launch SoundID Reference


If you require additional assistance you can reach out to support by submitting a support request below.

Contact support

Need a little more help? Submit a request to get help from our Support Team.
Submit a request