No sound or distorted output after computer sleep [MAC]
Resolution version: To be disclosed
Resolution date: To be disclosed
Power-saving state issue
When this issue occurs, it manifests itself as either the SoundID Reference Virtual Audio Device not being available or a choppy/distorted output when the computer has been woken up from the power-saving state (sleep mode). Our developers are currently looking into it. With this in mind, here are two workarounds that help in this scenario:
Restarting Playback Engine
- Open SoundID Reference from the background
- Click on the three dots beside your audio interface (left-hand side)
- Select Device settings
- Click on the "Restart playback engine" option
Relaunching the SoundID Reference app
- Click on the SoundID Reference tray icon
- Select "Quit"
- Launch SoundID Reference
If you require additional assistance you can reach out to support by submitting a support request below.