"Preset switch failed" error message

Known issue 
Resolution version: To be disclosed
Resolution date: To be disclosed

 

Screen_Shot_2021-06-25_at_8.15.13_AM__2_.png

"Preset switch failed"

This error message was introduced in the SoundID Reference standalone app to signal a failure to launch audio playback for various reasons and conditions. There are several variations of this error possible on both Windows and macOS:

  • Error code 3
  • Error code 4
  • Error code 10
  • 'Unable to load the audio driver'
  • 'Unable to communicate with CoreAudio'

Recent user reports suggest that there could be a software failure involved in some cases, which should be addressed by a development effort. We are aware of the issue, and working on a fix. 

 

What can be done to fix this?

While we are investigating and working toward a fix, there is a list of actions and workarounds that could potentially help. Follow these steps:

  1. Quit and relaunch the SoundID Reference app: How to fully quit the SoundID Reference app?
  2. If installed, make sure Reference 4 systemwide is fully closed. How to fully quit Reference 4 Systemwide?
  3. Audio driver communication: SoundID Reference can become available faster than the (Legacy) audio drivers it tries to communicate with but fails. Try disabling "Launch on startup" in Preferences, rebooting the machine, and manually loading the software. 
  4. Reinstall the latest version of SoundID Reference - download here
  5. Delete the configuration file: Deleting the config file in SoundID Reference standalone app 
  6. Update the drivers of the interface to the latest version available
  7. Windows: try to manually match the sample rate settings between the Windows WDM driver, your audio interface, and the SoundID Reference app
  8. macOS: try resetting the CoreAudio engine. Launch the Terminal app and execute the following command. IMPORTANT! Before doing this, make sure to switch off speakers/headphones (or turn down the volume completely,) and shut down any DAW or other music production software:

    sudo launchctl kickstart -kp  system/com.apple.audio.coreaudiod

 

Use the APO driver [WIN]

If all these options fail, Windows users can use the APO driver as a solution: Setting up Windows audio device insert (APO) in the SoundID Reference app [WIN]

 

Contact support

If you require additional assistance, please do not hesitate to contact our support by submitting a support request. When getting in touch, please provide this information:

  • Which error code is displayed (see above)
  • Collect and attach the software log files: Locating the log files for SoundID Reference software
  • Add a brief description of the issue (when does it happen, any apparent triggers for the error, issue reproduction steps, any other audio software/components involved, etc.)
  • Add a screen video recording of the steps leading up to this issue
  • [WIN] Specify which driver mode is used in the SoundID Reference at the time of encountering the error, see here: Audio driver types in SoundID Reference app [WIN]
  • [WIN] Confirm that the sample rate setting is matched between the Windows WDM driver, your audio interface, and the SoundID Reference app

Reach out to support by submitting a support request below.

Contact support

Need a little more help? Submit a request to get help from our Support Team.
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