AAX plugin issue in Pro Tools (SoundID Reference 5.3.0)
Resolution version: 5.3.1 - download here
Resolution date: June 13, 2022
Note: Despite the implemented fix, it is required to reinstate the plugin one last time after updating as described below.
AAX plugin issue
We are aware of an issue, where the AAX plugin instance gets greyed out and inactive when first launching the plugin in Pro Tools after updating to 5.3.0.
Resolve the problem with 5.3.1
The issue has been resolved with our latest 5.3.1 update - download here
After installing 5.3.1, the plugin might still fail to load. To fix this, replace the current plugin instance with the 5.3.1 version of the plugin. Follow these steps:
- Launch your project
- Delete the current plugin instance
- Add a new instance (5.3.1)
- Relaunch DAW
After executing this workaround your current settings will be retained and you will be able to continue where you left off. It will, however, have to be done in each of your projects.
If you require additional assistance you can reach out to support by submitting a support request below.