Missing speaker profiles: "File not found"

Issue resolved  
Resolution version: 5.4.0.83 - download center
Release date: Oct 06, 2022 - release notes

Note: Despite the implemented fix, we recommend backing up your speaker profiles. Be aware that since version 5.4.0 (Oct 18, 2022) the folder location has changed from ~/Library/Sonarworks to ~/Library/Application Support/Sonarworks

 

Missing speaker profiles from SoundID Reference

We have received reports of speaker profiles missing or deleted from the Sonarworks Projects folder without the end-users acknowledgment. The SoundID Reference software will show a "File not found" error message indicating that the calibration file previously used was not found due to the profile being moved or deleted. Our Development Team has implemented a fix. 

 

SID_Moved_or_Deleted.png

Solution

  1. Install the latest release
  2. Back up your new speaker profile files (make a copy in a different location)

 

Solutions for restoring lost speaker profiles

  • System Restore or Time Machine file restore
  • Check if the file was shared, uploaded to cloud storage, etc.
  • Remeasure your speakers in SoundID Reference Measure

 

Windows:

  1. In the search box on the taskbar, type control panel, and then choose it from the list of results

  2. In the Control Panel search box, type recovery.

  3. Select Recovery Open System Restore.

  4. In the Restore system files and settings box, select Next.

  5. Select the restore point that you want to use in the list of results, and then select Scan for affected programs.

  6. You'll see a list of items that will be deleted if you remove this restore point. If you're OK with the deletions, select Close Next Finish.

macOS:

  1. Make sure your Time Machine backup disk is connected to your computer.
  2. Click the Apple logo > System Preferences > Time Machine icon. The icon looks like a curving arrow pointing downward that surrounds a clock face. Clicking this will open Time Machine preferences.
  3. Check the box next to “Show Time Machine in the menu bar.” The Time Machine icon will now be in the menu bar.
  4. Click the Time Machine icon in the menu bar. This looks like a clock with an arrow pointing counterclockwise.
  5. Then select Enter Time Machine. 
  6. Find the file or folder you want to restore. You will see all your previous saves stacked on top of one another. The farther back they are, the longer it has been since that save was made. You can also see when the backup was made by looking at the timeline in the bottom-right corner. You can use the space bar to preview the file to make sure it’s the correct one.
  7. Click Restore.

If you're unable to use System Restore or Time Machine to restore the data, you will have to measure your speakers one more time. We apologize for any inconvenience.

 

If you require additional assistance you can reach out to support by submitting a support request below.

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