Our support is there to help you with the following issues:
to receive help for the product setup (excluding third party drivers), considering reasonable hardware configuration and compatibility with software requirements (e.g. single hardware unit)
to use your rights of withdrawal or rights in connection with warranty
to ask for an invoice or a refund of value added tax
to receive general software support for up to 2 years old versions
to receive an answer to any questions relating Sonarworks products
Sonarworks does not offer (among other things):
to solve operating systems user account access issues (Sonarworks does not have installation permissions)
to adjust Sonarworks’ products to adapt to various software’s versions and types of non-standard operating systems (custom Linux installations, non-supported Windows/OSX versions)
to ensure third party hardware and software compatibility with Sonarworks’ products (edited)