We know its hard, but we are here to help!
Our support is there to help you with the following issues:
- to receive help for the product setup (excluding third party drivers), considering reasonable hardware configuration and compatibility with software requirements (e.g. single hardware unit)
- to use your rights of withdrawal or rights in connection with warranty
- to ask for an invoice or a refund of value added tax
- to receive general software support for up to 2 years old versions
- to receive an answer to any questions relating Sonarworks products
Sonarworks does not offer (among other things):
- to solve operating systems user account access issues (Sonarworks does not have installation permissions)
- to adjust Sonarworks’ products to adapt to various software’s versions and types of non-standard operating systems (custom Linux installations, non-supported Windows/OSX versions)
- to ensure third party hardware and software compatibility with Sonarworks’ products (edited)
Don’t hesitate to contact us if you have questions: support@sonarworks.com